Terms and conditions

Tokyo Foodie Tours is proud to offer services that simultaneously touch upon discovery and enjoyment. However, in order to maintain a high standard of service, it is important for us to highlight the following terms and conditions.

Definitions:
TFT: In the following, Tokyo Foodie Tours can be referred to by the abbreviation TFT.
Employee: A person directly employed by TFT.
Service: A tour provided by TFT.
Participant: A tour guest who has already reserved and paid for his place on a tour.

THE SHORT VERSION
TFT is not liable for theft or bodily injury that a participant suffers.

We are not responsible for no shows or late arrivals. Please book a tour with sufficient time to arrive.

Cancellation fees are as follows:
   7+ days before tour date: 75% refund 
   2 to 6 days before original tour date: 50% refund 
   48 hours or less prior to tour: no refund

The tours run on a pre-determined schedule and the participant is responsible for keeping up with the tour. We are not responsible for a participant’s physical condition or choice of attire that may affect his ability to keep up. We may walk about 2 or more kilometers. For a more personal pace or experience, please consider the private option. Please contact us for a private tour.

There are no free participants or participants that do not eat and simply accompany a participant. No exceptions. This helps ensure that everyone’s experience is respected.

THE LONG VERSION
1.Payment
In order to confirm your booking, the applicable fee associated to the service must be paid at the time of booking. If we do not receive all payments due in full, your place will not be guaranteed or reserved. In this case, unless another agreement is made, we may assume that you wish to cancel your booking. In this case, we will terminate all arrangements.

2.Cancellation fees
7+ days before tour date: 75% refund 

2 to 6 days before original tour date: 50% refund 
48 hours or less prior to tour: no refund

TFT is not responsible for cancellation conditions or fees imposed by third party tour agency or any other company through which a service was booked.

3.Limitation of Liability
Concerning Force majeure
TFT and / or its employees are only a provider of service and are not responsible for theft or bodily harm or delays in arrival to booked service, that a participant may suffer during, before or after a tour resulting from events beyond our reasonable control, including but not limited to: acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities. It is the participant’s responsibility to ensure that he has proper insurance to cover injuries or illnesses. We shall not be liable for loss of enjoyment.

Participants agree not to sue Tokyo Foodie Tours in respect of, and forever release them from, all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with a service provided by TFT. This includes, without limitation, accidental or intentional bodily harm or illness and any emotional distress.

Concerning weather conditions
TFT conducts all services regardless of weather conditions. If TFT deems it necessary to terminate a service for cause of weather prior to the tour, we will refund you.

Concerning physical requirements
TFT is not responsible for the participant’s physical condition. Our services include walking within the service’s time frame. In the interest of all participants and to ensure a proper experience for all participants, TFT reserves the right to terminate our obligation and agreement towards a participant who finds that he or she is unfit for the said service and this, without refund. It is the participant’s responsibility to be aware of the service’s nature upon reserving said service.  

TFT and its employees reserve the right to accept, refuse or withdraw any participants that are unfit to take the tour for any reason.

For a more personalized service or pace, please consider a private tour.

4.Damages and legal liability
The participant is responsible for any costs associated with damages he or she has caused. The participant must make full payment for damages as soon as possible to the party or parties who have suffered said damages. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions.

5.Termination of agreement
TFT reserves the right to terminate a person’s participation in any of our services or terminate any prior agreement should the participant break any local laws or regulations as put in place by Japanese authorities or any other private entities governing a private sector or property. We reserve the right to expel any participant from any service and/or terminate any obligations we may have towards a participant who is intoxicated, acting belligerently, endangering others or behaving in a way which may tarnish or act upon TFT’s reputation or cause distress to third parties, participants and/or individuals.